Petes Pro Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us link on the home page.
Our VAT number is 576505029.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit/debit card payments plus PayPal.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All goods are despatched within the UK mainland (including Northern Ireland) post free on orders over £30, a charge of £2.95 is made for postage on orders up to £30. Rates for the Channel Islands (select Jersey or Guernsey), Europe and United States are calculated during the checkout process, rates for all other destinations are available on request.
We aim to ship your order as soon as possible, our normal delivery time is 2 to 5 working days. Please note that deliveries will normally be made between 8am and 6pm Monday to Friday and for larger items must be signed for. If unable to deliver the carrier should leave a card giving delivery options, however you can always give a different shipping address if you so wish (i.e. neighbour, work, relation, etc) where a person would be available to sign and take delivery.
International orders, please contact us for delivery times.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included.
Credit Card Security
When the order is placed at our website you will be taken to the secure payment page of our payment processor where they will securely handle your credit or debit card details.
When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor (Worldpay) who are fully PCI-DSS compliant.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01733 685340 (International +44 1733 685340).
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Petes Pro Shop or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through by email (use the Contact form in the Cuntact Us section of the Useful Information Section), or by phone on 01733 685340.
At Petes Pro Shop, we offer you a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund (return costs are the senders responsibility, exceptions are if the goods were faulty then we will either refund reasonable postage costs or arrange collection). Where a product has been customised (examples are: embroidered shirt, bowling ball with drilling) then these may not be returned unless faulty. This does not affect your statutory rights.
If you wish to return goods to us, you may do so without giving us prior notice. In this case please return the goods with the following information:
Your order number
Contact telephone number
Description of goods being returned
Reason for returning goods
Whether you want a refund or a replacement (and size/colour of replacement).
As soon as we receive the goods we will action your request. Where a refund has been requested, we will credit your credit card no later than three working days following receipt of the returned goods and any replacement goods held in stock will be despatched within three working days. If your return was not our error we will subtract the cost of shipping from your return.
If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.
If you would like further information on our returns policy please call our customer services line on 01733 685340, or e-mail us at firstname.lastname@example.org with your query. Please ensure the returned goods are in there original packaging, and that the returns parcel is well packaged and protected, clearly labelled and sent to:
Petes Pro Shop,
21 Monks Meadow
You have the right to cancel your contract with us within seven days of placing the order or within seven days of receipt of the goods (whichever is longer), exceptions are where a product has been customised (examples are: embroidered shirt, bowling ball with drilling) then these may not be returned unless faulty. If you do cancel then please follow the returns procedure listed above, upon recipt of your returned order we will process your refund. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Goods are despatched upon receipt of payment either by PayPal, Credit Card, Debit Card, Personal Cheques or Postal Order/Bankers Draft or Electronic Funds Transfer. All payments from outside the United Kingdom should be made in Pounds Sterling.